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Wallet FAQ's

Wallet FAQ's

What is Elamigo Wallet?
El amigo Wallet is a digital wallet provided to you by Elamigo using which you can do transactions on Elamigo.in and its apps. The amount in the wallet consists of three components. Amount in Elamigo wallet= Money+ Credits – Debits. Money is the amount added by you through the add money option in the Elamigo wallet.
Credits are received either through refunds made on cancellation of orders or part orders or through refunds provided by Elamigo for any other purpose. Debits could be added through pending payments for orders delivered but not paid or items supplied for an amount higher than paid for or non-redemption of any payments made to Elamigo.
Any amount in the Elamigo wallet can only be used to purchase on Elamigo or its apps and not anywhere else. Please note that EMI, Prepaid or Virtual bank cards or a combination of electronic methods of payments such as Credit or Debit cards with Cash on delivery are not supported to top up Elamigo Wallet.

How can I add money to Elamigo Wallet?
You may add money in Elamigo Wallet in the following ways
•Credit cards or Debit Cards
•Net Banking
•Any other acceptable payment methods are visible on the Elamigo payment page. However, Cash on delivery, International Cards, Gift Cards are not acceptable modes of payment for the top-up of the Elamigo Wallet.
 
How much money can I add in my Elamigo Wallet?
You can only add value up to Rs. 10,000 per month per user. Beyond that, you may still receive your refunds to Elamigo Wallet, but you will not be able to top-up it further. Also at any point in time, you cannot have a balance of more than Rs 10,000 in your wallet. This is excluding any credits that you have received in this period.
How do I check the balance in my Elamigo Wallet?
You need to sign-in your Account in Elamigo.on the Website and go to your profile. There, in the Elamigo Wallet tab, you shall be able to see the Elamigo Wallet Balance amount.

What are the benefits of using the El amigo Wallet?
•Faster Check-out by using Elamigo Wallet, no OTP or passwords are required
•Faster refunds- these are credited within 24 hours to your Elamigo Wallet
•Detailed account tracking: You can track your spends and wallet activity in the My Wallet link available in the El amigo on website or app.

How do I use Elamigo Wallet to buy items on the Website?
You shall be able to use Elamigo Wallet as a Payment method available at the checkout. There may be a few products, including Gift Cards, for which Elamigo Wallet is not allowed to pay for.

Can I redeem Elamigo Wallet to Cash?
You may not redeem El amigo Wallet for Cash. El amigo Wallet balance can also not be transferred to Bank, Other Wallets or other User accounts.
What happens to my Elamigo Wallet if I uninstall the Elamigo.in App?
Your Elamigo Wallet account is still active. You may re-install the Elamigo App or login on the El amigo website to access your account. 

What happens to my Elamigo Wallet if I don’t use the Elamigo for over 1 year?
Your Elamigo Wallet account stays active, however, please note that every credit transaction into Elamigo Wallet comes with an expiry time, at which a part or full amount from your Elamigo Wallet will expire. The user shall be sent a reminder about the expiry of the Elamigo Wallet amounts one month in advance, by an email to the registered email id.
Can I pay for an Item partially from Elamigo Wallet and Partially from other payment options?
Yes, you may use other payment methods available to pay along with Elamigo Wallet. However, the money shall be deducted from Elamigo Wallet first and the remaining amount can be paid through other available online payment methods.

What is the validity of the El amigo Wallet? Does the balance expire?
In the unlikely event that there is no debt or credit transaction in your Elamigo Wallet account for a period of 12 months the sum standing in the account shall be forfeited. You will be notified about the expiry of the Elamigo Wallet through an email to your registered email id at least one month before its occurrence. Please ensure that you use the amount before expiry.


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